Refund Policy
Last updated: June 2026
Our Commitment
The website is owned and operated by JAMAICA HOMES LTD, registered in England and Wales. Company No. 17386190. Jamaica Homes is an independent classified property portal. This policy applies only to advertising fees and optional platform services; Jamaica Homes does not act as agent for any party or hold deposits, purchase money or other transaction funds. We strive to ensure advertising transactions are clear and satisfactory, and this policy outlines when refunds may be considered and how to request one.
General Policy
Important Notice
All sales are final except in specific circumstances. Refunds are provided solely at the discretion of Jamaica Homes Classifieds and only for purchases made in error or under qualifying conditions outlined below.
Jamaica Homes Classifieds does not typically offer refunds for:
Listing Packages
Standard and Featured listing purchases are non-refundable once the listing is published or the payment is processed.
Subscription Plans
Monthly or annual subscription fees are non-refundable. You may cancel future billing at any time from your dashboard.
Add-ons & Upgrades
Listing add-ons (featured placement, photo packs, verification reviews) are non-refundable once applied.
Document Templates
Digital document templates and downloads are non-refundable once accessed or downloaded.
When Refunds May Be Considered
We may consider refund requests in the following circumstances:
1. Duplicate Payment
If you were charged multiple times for the same purchase due to a technical error, we will refund the duplicate charge(s) in full.
2. Service Not Delivered
If a paid service (e.g., featured listing, verification review) was not delivered due to our error and cannot be fulfilled, a refund may be issued.
3. Unauthorized Transaction
If a purchase was made without your authorization (fraudulent use of your payment method), we will investigate and refund if verified.
4. Significant Misrepresentation
If a service was significantly different from what was described on our website and cannot be corrected to your satisfaction.
5. Billing Error
If we made an error in billing (wrong amount charged, wrong currency, etc.), we will correct it and refund any overcharge.
Refund Request Process
To request a refund:
- 1Complete the form below with all required information about your purchase and the reason for your refund request.
- 2Provide documentation such as transaction receipts, screenshots, or any evidence supporting your claim.
- 3Submit within 14 days of the purchase date. Requests submitted after 14 days may not be considered.
- 4Wait for review. Our team will investigate your request and respond within 3-5 business days.
- 5Receive decision. If approved, refunds are processed to the original payment method within 5-10 business days.
Processing Times
Review Period
3-5 business days
Approval/Decision
Email notification
Refund Processing
5-10 business days
Important Notes
Discretionary Policy: All refunds are evaluated on a case-by-case basis. Meeting the criteria above does not guarantee a refund — final decisions are at the sole discretion of Jamaica Homes Classifieds.
Partial Refunds: In some cases, we may offer a partial refund or account credit instead of a full refund, depending on the circumstances.
No Cash Refunds: Refunds are only issued to the original payment method. We do not provide cash refunds or transfers to different payment methods.
Abuse Policy: Repeated refund requests or abuse of the refund policy may result in account suspension or termination.
Contact Us
If you have questions about this policy or need assistance with a refund request:
- Email:support@jamaica-homes.com
- Phone:+1 (876) 555-0123
- Hours:Monday–Friday, 9am–6pm (Jamaica Time)