Common questions
Questions about verifying your identity
Is identity verification required to post a free advert?
Verification and permission to post are separate matters. A free listing does not automatically confer verified identity, and applicable listing eligibility and moderation rules still apply. Refer to the current account requirements before publication.
Does an identity badge mean the seller owns the property?
No. Identity verification is not proof of title, ownership, a right to rent out a home, or authority to act for an owner. Buyers and renters should perform independent checks.
Will I have to upload my ID directly to Jamaica Homes?
No. Sensitive documents are collected by the approved identity-verification provider in a secure, provider-managed flow. Do not email identity documents or send them through ordinary messages. The live process explains the provider, required information and applicable privacy terms before collection.
Does a paid upgrade include identity verification?
No. Promotional benefits, professional declarations, and identity checks are independent. A purchase must never be treated as proof of identity.
What if the identity check fails or needs another attempt?
Use the instructions provided in the official verification flow, or contact support. A failed or pending check never displays a completed-verification badge. You can resume an in-progress check from this page when a secure session is available.
Can an agent or tradesperson use identity verification as professional accreditation?
No. Professional qualifications, licences, business registration and identity are different checks, and must be described separately.
How much does verification cost and how long does it take?
Any applicable charges and expected processing time are confirmed by the live Jamaica Homes verification service before you begin. The one-time service fee covers third-party identity screening, account administration, exception handling and support; payment purchases the service, not a guaranteed successful result.