Jamaica Homes Ratings
Ratings and reviews, explained
Learn how ratings are calculated, how review labels work and how Jamaica Homes protects independent feedback.
How Jamaica Homes Ratings work
Ratings summarise published customer feedback about a professional profile.
How the overall rating is calculated
The overall rating is the average of the overall star ratings from published reviews.
Confirmed Interaction vs other reviews
Review labels explain the evidence connected to a review.
Who can leave a review
Reviews are for people sharing their own genuine experience with a professional.
How professionals can respond
Professionals can respond publicly to show they have read feedback.
How reviews are moderated
Reviews are assessed before publication against our review rules.
When reviews can be removed
Removal is reserved for content that breaks the rules or cannot remain on the platform.
How fake or manipulated reviews are handled
Attempts to create, buy, trade or manipulate reviews undermine trust.
How to report a review
Use the Report review link beside the review and select the closest reason.
Can professionals influence their rating?
Professionals can improve their service, invite genuine feedback and respond thoughtfully, but cannot control a rating directly.
Jamaica Homes Verified vs ratings and reviews
Verification and ratings are separate signals.