How to Send an Enquiry
Reaching out to advertisers is simple and safe. Here's how to do it effectively.
Sending a Message
Every listing has a contact form on its detail page. You don't need an account to send an enquiry, but registered users get extra features like message history.
- Open the listing you're interested in
- Scroll to the Contact Advertiser panel on the right (or bottom on mobile)
- Fill in your name, email, phone number and message
- Click Send Enquiry
The advertiser will receive your message by email and can reply through the platform.
Requesting a Viewing
If you'd like to arrange a viewing of a property, use the Request a Viewing option in the enquiry form. This sends a specific viewing request to the advertiser, who can then confirm a time.
Calling or WhatsApp
Many advertisers display their phone number and/or WhatsApp on their listing. You can call or WhatsApp them directly using those details. This is often the fastest way to get a response for rental enquiries.
Managing Your Enquiries
If you have an account, all enquiries you've sent are stored in your Messages inbox. You can:
- View the full conversation thread with each advertiser
- See whether the advertiser has replied
- Track viewing requests and their status
- Archive or close enquiries you no longer need
Protecting Yourself
- Never send money before viewing a property in person
- Be cautious of advertisers asking for deposits via wire transfer
- Verify the advertiser is genuine before sharing personal details
- Report suspicious listings using the 'Report' button on the listing page
Read our full Avoiding Scams guide for more safety advice.
Didn't get a reply?
If you haven't heard back within 48 hours, try calling using the phone number on the listing, or send a follow-up message. Some advertisers may have let the property and not updated their listing.