Help Centre
A property viewing is your best opportunity to assess whether a home is right for you. Go prepared with this checklist and don't be afraid to ask questions — a good landlord or agent will welcome them.
Before You Arrive
- Confirm the viewing time and address in writing (WhatsApp or email)
- Look up the area online — check distance to work, schools, supermarkets and main roads
- Write down your must-haves and deal-breakers in advance
- Take this checklist with you on your phone or printed out
Structure & Building Condition
- Check walls, ceilings and floors for cracks, water stains or damp patches
- Look for signs of mould — especially in bathrooms, kitchens and corners
- Check windows and doors open, close and lock properly
- Look at the roof from outside if visible — missing or damaged zinc/tiles are a concern
- Check the condition of gutters and downpipes
- Ask whether the property has suffered hurricane or flood damage in the past
Utilities & Infrastructure
- Turn on taps to check water pressure and temperature
- Ask if the water supply is on NWC or a tank/well system
- Test light switches, plug sockets and the breaker panel
- Ask about JPS costs — check if there is a meter and who pays
- Find out if there is a generator or solar system and who covers fuel/maintenance
- Check internet and cable availability in the area
- Ask whether utilities are included in the rent or paid separately
Kitchen & Bathrooms
- Check that kitchen appliances work (stove, fridge if included)
- Look under the sink for leaks or signs of pests
- Flush toilets and check they refill properly
- Check the shower or bathroom for water pressure and drainage
- Look for tiles that are cracked or grout that is mouldy
Security & Safety
- Check all external door locks and window grilles
- Ask about the security situation in the area — grille doors, guard, CCTV?
- Check whether the property is in a gated community and what access is like
- Ask if there are working smoke alarms or fire extinguishers (especially in kitchens)
- Check the neighbourhood at different times of day if possible — visit morning and evening
Outdoor Spaces & Parking
- Inspect the yard, garden or shared outdoor areas
- Check that parking is available and clarify how many spaces are included
- Look for drainage issues — standing water in the yard after rain can mean flooding
- Check the condition of fencing and boundary walls
Storage & Space
- Check that storage is adequate for your needs
- Look inside wardrobes and cupboards — check for damp or pests
- Assess whether the layout and room sizes match the listing photos and description
Questions to Ask the Landlord or Agent
- Why is the property available? How long has it been vacant?
- How long is the tenancy term? Is it flexible?
- What is the deposit amount and how is it held?
- Who is responsible for maintenance and repairs?
- Are pets allowed?
- What is the notice period to end the tenancy?
- Is the property furnished, and if so, what is included?
- Are there any planned rent increases?
- Who do I contact in an emergency?
After the Viewing
- Take photos of any existing damage before you move in and share them with the landlord
- Get all agreements in writing — avoid verbal-only deals
- Never pay a deposit without seeing the property in person first
- Read the tenancy agreement carefully before signing — see our guide on what should be in a tenancy agreement
Related: Questions to ask before renting · How to avoid rental scams · What to expect at a property viewing
