What Happens After Payment?
Here's exactly what happens from the moment you pay until your listing goes live.
The Listing Journey
Payment Confirmed
Stripe processes your payment. You receive a payment confirmation email from Jamaica Homes and from Stripe.
Pending Review
Your listing is automatically submitted for review by our moderation team. You'll see the status 'Pending Review' on your dashboard.
Listing Approved
Our team checks that your listing meets community guidelines (usually within 24 hours). If approved, you'll receive an email and your listing goes live.
Listing Live
Your listing is now visible to all searchers on Jamaica Homes. You'll start receiving views and, if someone is interested, enquiries.
How Long Does Review Take?
Most listings are reviewed and approved within 24 hours. During busy periods, it may take up to 48 hours. We review listings Monday–Saturday.
What if My Listing is Rejected?
If your listing doesn't meet our guidelines, we'll email you explaining the reason. Common reasons include:
- • Insufficient or misleading information
- • Inappropriate photos (watermarked, not of the property, etc.)
- • Pricing that appears fraudulent or misleading
- • Duplicate listing already on the platform
You can edit and resubmit your listing from your dashboard without paying again.
Can't Find Your Payment?
If you completed payment but your listing status hasn't updated, check the following:
- Check your email (including spam) for a payment confirmation from Stripe
- Go to Dashboard → Payments to see a record of your transactions
- If a payment was made without being logged in, go to Dashboard → Payments and claim your pending credit
- If the issue persists, contact our support team with your Stripe payment receipt
Need help with a payment?
Contact our support team with your listing ID and payment reference and we'll sort it out quickly.