What Happens After Payment?
Here's exactly what happens from the moment you pay until your listing goes live.
The Listing Journey
Payment Confirmed
Stripe confirms a successful payment. Keep the Stripe confirmation for your records.
Advert Processing
The relevant advert or benefit is processed and its current status is shown in your account.
Review Where Required
Listings and Wanted Ads may require review before becoming public. Payment does not guarantee approval or publication.
Available Status
When an advert is approved and active, it is visible according to its selected option and applicable controls.
How Long Does Review Take?
Review timing can vary. Check your account for the current advert status and any next step requested; payment does not guarantee a fixed review time or approval.
What if My Listing is Rejected?
If your listing doesn't meet our guidelines, we'll email you explaining the reason. Common reasons include:
- • Insufficient or misleading information
- • Inappropriate photos (watermarked, not of the property, etc.)
- • Pricing that appears fraudulent or misleading
- • Duplicate listing already on the platform
Review the reason shown in your account, make the requested changes, and submit the advert again if that option is available.
Can't Find Your Payment?
If you completed payment but your listing status hasn't updated, check the following:
- Check your email (including spam) for a payment confirmation from Stripe
- Review the payment records available in your account
- If you paid as a guest, keep the Stripe confirmation and contact support with the payment reference if you need help
- If the issue persists, contact our support team with your Stripe payment receipt
Need help with a payment?
Contact our support team with your listing ID and payment reference and we'll sort it out quickly.