Reply with the essentials
Confirm whether the property is still available, restate the key price and availability details, and answer questions about the arrangement. If details have changed, update the advert as well.
Arrange viewings carefully
Offer suitable times and communicate the location and practical expectations clearly. Do not feel pressured to accept an arrangement that does not feel appropriate for you.
Keep your boundaries
Avoid sharing unnecessary personal or financial information. Be cautious of payment requests, rushed decisions or conversations that move away from the property.
Keep the advert current
When the property is no longer available, update its status so people do not waste time enquiring.
Make progress at your pace
Enquiry response checklist
A calm, clear reply helps everyone make a better next decision.
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