Help Centre
Account

Account Settings Guide

Keep your account information up to date for the best experience on Jamaica Homes.

Updating Your Profile

Your profile details are used to pre-fill enquiry forms and listing contact information. Keep them accurate to save time.

Go to Dashboard → Account Settings to update:

  • Display name — shown to other users on listings and messages
  • Phone number — used to pre-fill listing contact details
  • WhatsApp number — separately stored for WhatsApp contact links
  • Email address — your login and notification email

Changing Your Password

If you need to change your password:

  1. Log out of your account
  2. Go to the Login page
  3. Click Forgot Password?
  4. Enter your email address — we'll send a reset link
  5. Click the link in the email and set a new password

Notification Preferences

You can control exactly which emails Jamaica Homes sends you. Go to Account Settings → Notifications to manage:

Enquiries & Messages

• New enquiry received

• Reply to your message

• Viewing request

Listing Updates

• Listing approved

• Listing rejected

• Listing expiry reminder

Account

• Account updates

• Verification status

• Platform announcements

Marketing

• Newsletter (opt-in)

• Promotional offers (opt-in)

Deactivating Your Account

You can deactivate your account yourself from Account Settings. Your profile, active listings and wanted ads are hidden immediately, and you are signed out.

You have 90 days to restore the account. After that, account and contact details are deleted, while transaction records and report-related evidence are kept only for the periods required by law or an open dispute.

To continue, enter the word DELETE in the confirmation field and select the deactivation button.

Open Account Settings

Need help with something else?

Visit the Help Centre or contact us directly.